# How do I cancel my reservation?

> While we'd love to host you, we do understand that at times, cancellation is unavoidable. We hope you book with us again so we can show you what it's like to...

Source: https://help.kasa.com/en_us/cancellation-policy-SJ2826s1w

Last updated: 2023-07-27T21:47:02.314Z

While we'd love to host you, we understand that plans change. 

  

Please reach out to Kasa directly at +1 (650) 451-3444 or by [email](mailto: reservations@kasa.com) if you need to cancel your reservation.

  

Refunds and cancellation policies will vary based on your booking type.

  

**Non-Refundable Rates**

We may offer non-refundable rates for certain properties (noted "Non-refundable" on kasa.com and third-party booking platforms). If you make a non-refundable reservation of any length through kasa.com or a third-party booking platform, the entirety of your reservation will be non-refundable upon booking. 

  

No exceptions will be made for unforeseen circumstances, including, but not limited to, weather, health, personal emergencies, or schedule changes.

  

**Long-Term Stays  
**

Long-term stays (28+ nights) can be canceled, but the first 30 nights of the reservation are not refundable. Guests who cancel mid-stay will lose the next 30 nights of their stay but can be refunded the remainder.

  

**For flexible bookings, the following cancellation policies will apply:**

**Third-Party Reservations**

If you booked your reservation on another website or third-party booking platform (Airbnb, Expedia, Vrbo, etc.), please contact the platform to cancel and refer to their refund policies. 

  

**Kasa.com Reservations**

Cancellations requested 5 or more days before your check-in are entitled to a full refund. Cancellations requested 4 or fewer days before check-in (including cancellations requested the day of or after your arrival) are not granted a refund. 

Certain Kasa properties booked under the "flexible" rate are subject to a different cancellation policy; please refer to the cancellation policy posted on the checkout page and in your confirmation email.  
  

Single Family Home properties ("vacation homes" as listed on kasa.com) will be subject to a different cancellation policy. For vacation home properties, cancellations must be requested 30 full days prior to the check-in date in order to receive a full refund.

  

Questions? Please reach out to Kasa directly at +1 (650) 451-3444 or by [email](mailto:reservations@kasa.com). Kindly note that refunds take 5-10 business days to process, depending on your financial institution.